VelocitAI

🇬🇧 English

If you have interacted with the conversational chatbot operated by HDLM (commercial name: VelocitAI) on the Velocit.AI Facebook page or its associated Instagram account, you can request the complete deletion of your personal data at any time.

How to request data deletion

1. Send an email to direction@velocit-ai.fr with subject « Data Deletion Request ».
2. Include in the body:
   • The platform (Messenger or Instagram)
   • Your Messenger or Instagram username or identifier (or your public display name on the network)
   • Optionally, the email address or phone number you may have shared with the chatbot
3. We acknowledge receipt within 72 business hours.
4. Your data is permanently deleted from our systems (database, cache, rotating backups) within 7 days maximum.
5. You receive a written confirmation that the deletion has been completed.

What data is deleted

• Your Messenger or Instagram identifier (PSID/IGSID)
• The full content of messages exchanged between you and the chatbot
• Any contact details you provided (email, phone, first name, last name, industry, expressed need)
• Associated technical metadata (timestamp, platform, arrival source)
• Any prospect (« lead ») record derived from your conversation

Data we may keep

In compliance with French legal obligations (notably accounting and tax), certain data may be retained beyond your deletion request if it relates to a completed commercial transaction (invoicing, contract). In that case, the data is anonymized and restricted to strictly accounting purposes.

Contact and recourse

For any question about this procedure : direction@velocit-ai.fr. In case of disagreement, you may file a complaint with the CNIL (French data protection authority).